Privacy policy
1. Overview
Aurovia Essentials respects your privacy.
Where the Privacy Act 1988 and Australian Privacy Principles apply to our operations, we handle personal information in line with those requirements. APP 1 requires covered entities to have a clearly expressed and up-to-date privacy policy explaining how personal information is managed.
2. Personal Information We May Collect
We may collect your name, billing and shipping address, phone number, email address, order and transaction details, payment-related information processed by payment providers, IP address, browser and device information, website interaction data, and customer support communications.
3. How We Collect Personal Information
We may collect personal information when you place an order, create an account, subscribe to email or SMS updates, contact customer support, browse or interact with our website, or participate in promotions, surveys, or reviews.
4. Why We Collect and Use Personal Information
We may use personal information to process and deliver orders, provide customer support, manage refunds, returns, and warranty matters, operate and improve our website and services, detect fraud, reduce payment risk, and send marketing communications where you have opted in or where otherwise permitted by law.
5. Disclosure of Personal Information
We may disclose personal information to Shopify and related ecommerce infrastructure providers, payment processors, fraud-screening providers, fulfilment and logistics providers, IT and analytics service providers, customer-service software providers, professional advisers, and regulators or authorities where required by law.
6. Cookies and Analytics
We use cookies and similar technologies to operate the website, analyse traffic, improve performance, and support marketing and analytics.
You can control cookies through browser settings, but some website functions may not work properly if cookies are disabled.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. No online system can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, tax, fraud-prevention, reporting, and operational requirements.
9. Overseas Processing
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to work with reputable providers appropriate for Ecommerce operations.
10. Access and Correction
You may request access to personal information we hold about you, and you may request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
11. Privacy Complaints
If you have a privacy complaint, access request, or correction request, contact us at [privacy@auroviaessentials.com]. We will investigate and respond within a reasonable timeframe.
12. Data Breach Response
If an eligible data breach occurs and notification is required under Australian law, we will comply with applicable notification obligations.
13. Marketing Communications
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
14. Contact
Aurovia Essentials
Email: suppot@auroviaessentials.com
Address: 20 Coorain Street, Maddington 6109, Western Australia
If you have a privacy complaint, access request, or correction request, contact us at suppot@auroviaessentials.com. We will investigate and respond within a reasonable timeframe.