Shipping policy

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends, public holidays, and unusually busy periods.

We may delay, hold, or cancel an order where reasonably necessary, including for suspected fraud, pricing error, stock discrepancy, payment verification, or delivery-address issues.

2. Shipping Charges

Shipping costs are displayed before payment is completed at checkout.

We aim to present pricing clearly and transparently. Final payable amounts are shown before the order is placed.  

3. Delivery Timeframes

Delivery timeframes are estimates only and may vary depending on destination, carrier performance, and peak periods.

Delays may occur due to carrier performance, public holidays, weather events, regional routing, remote-area servicing, customs or security checks, or other events outside our reasonable control.

4. Delivery Details

Customers are responsible for providing accurate shipping information.

If an order is returned because the address was incomplete, incorrect, or unclaimed, we may require payment of the applicable redelivery cost before reshipping.

5. Missing, Damaged, or Marked-Delivered Parcels

If your parcel arrives damaged, or tracking shows delivered but you have not received the parcel, contact us as soon as reasonably possible with your order number and supporting details.

If the issue relates to transit damage or delivery irregularities, we recommend contacting us within 7 days of the delivery scan or expected delivery date to help us investigate quickly. This recommendation does not limit your rights under Australian Consumer Law.

We will investigate with the carrier and determine the next step based on the available tracking, proof of delivery, carrier response, and any rights you may have under law.

6. Risk in Goods

Risk in goods passes to the customer once goods are delivered to the nominated address and received, subject to any rights or remedies available under Australian Consumer Law.

7. Order Changes and Cancellations

Orders cannot be modified or cancelled once processing or fulfilment has begun.

8. Force Majeure

We are not liable for delays or failure to perform to the extent caused by events beyond our reasonable control, including carrier disruption, supply chain interruption, extreme weather, natural disaster, industrial action, systems failure, or government action.